We built WagerPals to be useful, and part of being useful is being reachable. Whether you’ve spotted something wrong in a review, had a bad experience at a casino we’ve listed, or just want to ask a question, this page tells you exactly how to get in touch and what to expect when you do.

How to Reach Us

General enquiries: contact@wagerpals.co.uk

Privacy and data requests: privacy@wagerpals.co.uk

Casino issue reports: contact@wagerpals.co.uk (include “Casino Report” in the subject line)

We aim to respond to all emails within 48 hours on working days. Privacy-related requests and formal data rights enquiries under UK GDPR are handled within the one-month window required by law, though we typically respond much faster than that.

Reporting a Casino Issue

Player reports are one of the most valuable things we receive. Our review process captures a snapshot of a casino at a specific point in time, but operators change — sometimes for the better, sometimes not. Your experience fills the gaps between our scheduled audits and helps us keep reviews accurate.

If you’re reporting a problem with a casino listed on WagerPals, include as much of the following as you can. The casino name and the URL if possible. A clear description of what happened — delayed withdrawal, misleading bonus terms, unresponsive support, KYC issues, or anything else. The approximate date the issue occurred. Any supporting evidence you have, such as screenshots of chat conversations, email correspondence with the operator, or screenshots of terms and conditions that don’t match what was advertised.

The more detail you provide, the more effectively we can investigate. Vague reports like “this casino is bad” don’t give us much to work with. Specific reports like “I requested a £150 withdrawal on 3rd February, it was approved on 5th February, and I still haven’t received the funds as of 12th February despite two live chat follow-ups” give us everything we need to take action.

We review every report. If multiple players flag the same issue with a particular operator, we fast-track a full re-evaluation outside of our standard monthly audit cycle. Where a re-test confirms the reported problem, the review score is updated accordingly and the change is noted on the review page.

One thing to be upfront about: WagerPals cannot resolve disputes between you and a casino operator. We’re a review site, not a regulator or mediator. If you need formal dispute resolution, the UK Gambling Commission requires all licensed operators to offer access to an approved Alternative Dispute Resolution provider — the details should be in the casino’s terms and conditions or complaints procedure.

If your concern is about gambling harm rather than a specific operator issue, GamCare provides free, confidential support through their helpline and live chat. If you want to block yourself from all UKGC-licensed gambling sites, GAMSTOPoffers a free national self-exclusion scheme with options ranging from six months to five years.

For Casino Operators

We hear from operators occasionally, and the door is open. If you believe a WagerPals review doesn’t accurately reflect your current offering, we’re willing to listen. Perhaps you’ve overhauled your withdrawal processing, updated your bonus terms, rebuilt your customer support team, or addressed a specific issue we flagged. If the product has changed, we want the review to reflect that.

Here’s how it works. Email us with the specific review you’re disputing and a clear explanation of what has changed since we tested. If the changes are substantive, we’ll schedule a re-test. That re-test follows the same six-phase methodology as the original review — same criteria, same weighting, same standards. If the re-test produces better results, the score goes up. If it doesn’t, the score stays where it is.

A few things we won’t do. We won’t adjust a score based on a conversation alone — the re-test has to happen. We won’t remove negative findings from a review in exchange for a commercial arrangement. And we won’t prioritise a re-test based on commission rates or partnership status. Every operator gets the same process.

We also welcome introductions from operators we haven’t reviewed yet. If you hold a valid UKGC licence and believe your casino deserves a place on WagerPals, email us and we’ll add you to our testing queue. Holding a licence is a minimum requirement, not a guarantee of a favourable review, but it gets you through the door.

Content and Partnership Enquiries

If you’re a journalist, blogger, or content creator looking to reference WagerPals data in your work, feel free to reach out. We’re happy to provide context on our methodology, share general observations about the UK casino market, or clarify any findings from our reviews. We ask that any references to our content include proper attribution and a link back to the relevant page on WagerPals.co.uk.

We do not accept guest posts, sponsored content, or paid editorial placements. Every word published on WagerPals is written by our team based on our own testing. This policy exists to protect the editorial independence that our readers rely on, and it’s not negotiable.

Feedback on the Site

If you have suggestions about how WagerPals could be more useful — a feature you’d like to see, a type of content we’re not covering, or something about the site that frustrates you — we genuinely want to hear it. Several of the improvements we’ve made over the past year came directly from reader feedback, and we’d rather build what people actually need than guess from behind a screen.

No feedback is too small. If a review page loads slowly on your phone, if a comparison table is confusing, if you think we’re missing a payment method from our testing criteria, or if you just think a particular review doesn’t go deep enough — tell us. We read everything, and we act on more of it than you’d expect.

Response Times

We’re a small team, and we prioritise quality over speed in our replies. Most emails receive a response within 48 hours during the working week. Casino issue reports may take slightly longer if we need to verify details or cross-reference your experience against our existing data. Complex operator disputes that require a scheduled re-test will take longer still, and we’ll keep you informed about the timeline.

If you’ve emailed us and haven’t heard back within five working days, something has gone wrong — please resend your message or try the alternative email address listed above.

Email: contact@wagerpals.co.uk